Our team

Executive Team

Michael Biase

CEO / Managing Partner

Michael Biase is the CEO and Managing Partner of Five Star Technology Group. Mike founded the company in 2016 and has over 13 years in the telecommunications industry working with AT&T.

Prior to forming Five Star Technology Group Michael had various roles within the AT&T organization ranging from Enterprise Sales to Sales Management. Michael was a sales leader with a successful track record achieving Diamond Club, multiple Sell to Excel trips and top ranked among his peers through out the country. Michael has a mobility background with experience in Voice & Data services, Mobile Applications, Telecom Expense Management, IoT, development of industry specific strategic partnerships, Professional Services and much of the mobility portfolio within AT&T.

Michael’s most important focus has and will always be client satisfaction. “I stress to my team that Quality, Efficiency and Transparency are most important to meet and exceed expectations”

Jim Byrne

COO / Managing Partner

As the COO and Managing Partner, Jim oversees Sales Operations, New Business Development, Strategic Partnerships Engagement and Client Services. Jim brings to Five Star Technology Group more than 20 years of extensive leadership experience in the Communications and Technology Industry within Mobility Solutions, Project Management, and Service Management.

Prior to joining Five Star Technology Group, Jim spent most of his professional career with AT&T where he built and led various Teams of Sales Professionals delivering exemplary results for AT&T and the Enterprise clients they served.

Management Team

Silvia Fernandes-Barros

Director of Client Experience – Mobility Services

Silvia has been serving Director of Client Experience and Support at Five Star Technology Group since it was founded in 2016. She is responsible for managing the Service Management and Processing Teams as well as for driving Five Star Technology Group’s vision of delivering a seamless and consistent client experience.

In addition, Silva provide Leadership, Operational guidance and direction to the entire Support Team. From a tactical perspective, Silvia assist the Sales Team on large projects & deployments ensuring continuity to meet and exceed the high standards we set as an organization. Wearing many hats may be impossible for some managers but Silvia makes it look effortless. Prior to working at Five Star she worked at AT&T as a sales associate. She spent the next 16 years working as a service manager serving AT&T’s Premier Client Group. Silvia priority was building solid relationships with all her clients and creating an outstanding relationship between her client and AT&T. She always had a successful track record of providing 100 % customer satisfaction from all her clients. Her award -winning client management combined with her stellar knowledge of Mobility voice and data services led to her being chosen as Manager of her team.

Silvia’s favorite role is as a wife and mother. She lives in New Jersey with her husband and their daughter.

Dana Grusse

Director of Sales

Dana Grusse is a Director of Sales for Five Star Technology Group based in Boston, MA area. Prior to Five Star Technology Group, Dana has spent the past 20+ years of his career consulting with clients and driving successful relationships.

He started working with the NFL and after achieving his MBA degree; he has spent the past 14 years immersed in the mobility industry with AT&T, specifically focused in the enterprise mobility space.

Rich Lawson

Vice President of Sales

As Vice President of Sales, Rich is responsible for driving new revenues across AT&T’s wireline, applications, and mobility solutions portfolio.

Prior to joining Five Star Technology Group, Rich held a diverse mix of leadership and technical consulting positions with AT&T during his 13 years of service.

Kim Jones

HR/Office Operations Manager

Kim became the Human Resource/Office Operations Manager in 2018 handling employee relations, regulatory compliance and employee related services such as payroll, training and benefits.

In her operations role, she is responsible for analyzing and improving organizational processes as she works to ensure company productivity and efficiency. Prior to working at Five Star Technology Group, Kim spent 25 years working for senior leadership within corporate sales at AT&T.

When she is not at work, Kim enjoys spending time with her husband and son.

Heidi Fountain

Director of Client Experience – Strategic Services

Heidi W. Fountain has joined Five Star Technology Group as the Director of Client Experience – Strategic Services. In this role, Heidi will be driving an exceptional client experience by developing strong partnerships and delivering winning results for the business.

Prior to joining Five Star Technology Group, Heidi was a business leader at AT&T for more than 34 years and has a true passion for coaching, fostering relationships & building successful teams. Heidi held various roles at AT&T including sales leadership, program management, global account management, technical support & business development. Heidi also designed, built and led several strategic sales programs and was a top performer across all AT&T sales segments.
Heidi graduated from Syracuse University and was a Division I Scholarship athlete (swimming), inducted into the Syracuse University Hall of Fame in 1990. Heidi holds numerous awards and honors and is deeply invested in her local community, serving on the Board of Directors for many charities over the years.
Heidi resides in Hopewell Junction, NY and loves to golf, hike, travel & spend time with family & friends.

James (Jimmy) Ansell

Director of Sales

James (Jimmy) Ansell is a National Account Executive for Five Star Technology Group based in Florida area. Prior to joining Five Star Technology Group, Jimmy had extensive leadership experience in Mobility within AT&T.

He supported multiple large enterprise accounts as well as retail teams in and around New York City and Long Island. Most recently Jimmy served the wireline market in Florida as an Account Executive winning new business from Green and Whitespace customers.

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