Services Offered

 


Mobility Consulting

Five Star Technology Group offers industry leading sales and service professionals to strategically align with our clients. We take a consultative approach in understanding what our clients are looking to achieve and how we can implement our team to get them there. Our greatest asset is in our people with extensive AT&T backgrounds. Ensuring our clients that Five Star Technology Group has all areas of the opportunity covered, as well as on-going support allows you to focus on continuing to grow your business.

  • Contract Recommendations
  • Strategic Services knowledge
  • Account Positioning
  • On-Site or Teleconference Sales Support
  • C-Level Interaction

 


Order Processing

Five Star Technology Group’s team strictly dedicated to order processing offers fast and accurate service around the clock. The amount of knowledge and years our team has when it comes to this task is paramount. Ensuring our clients reliability and consistency is our top priority. We track and maintain daily reports of all activity coming in from our clients.

  • Processing new line activations
  • Porting subscribers from other carriers
  • Upgrading subscribers
  • Rate plan and Feature changes

 


Professional Services

One of the last but most important parts of the sales lifecycle is Professional Services. Partnering with Five Star Technology Group ensures a smooth and well-designed transition which we construct with you to create. We fully manage and customize these services to execute a seamless strategy giving more time back in your day focusing on other areas of your business.

    • On-Site Deployment
    • Device Configurations
    • Data Transfers
    • Implementation

 


 

Service Management

Five Star Technology Group has a Service Management team that’s worked with large and small business for many years. We understand there’s not enough time in the day to handle the constant requests coming in and want to help off load some of the work.

    • Account Reviews and Recommendations
    • Rate Plan and Feature Changes
    • Account updates
    • Monthly Stewardship Reviews

 

 


 

Project Management

Five Star Technology Group offers our clients a highly skilled and experienced Project Manager to oversee the entire sales lifecycle. The Project Manager will collaborate with all parties involved to make sure all basis is covered. Having a trusted Project Manager provides value added services to our clients that solidifies the partnership even more.

    • Dedicated Project Manager assigned to the opportunity
    • Ensuring a smooth transition
    • Coordinating work efforts across all parties
    • On-site Support if needed

 


 

Equipment Buyback

Device Buyback is an area of the sales lifecycle that turns old technology into new revenue for our clients.  Our Buyback partner offers over 20 years of expertise in this area working with all size businesses. We’re committed to upholding the highest standards for environmental responsibility, worker safety and data protection.  Once the devices are received we’ll quickly provide a quote back within one business day on the total value.  Payments are received in a form of a check or credit to your AT&T account within 7-10 business days from client’s final approval.